9-1-1 service throughout San Bernardino County has been significantly enhanced with a new, more efficient process for handling incoming calls to determine the appropriate level of service.

CONFIRE is partnering with the San Bernardino County Council of Governments and emergency agencies across the county to implement an Emergency Communication Nurse System (ECNS) TM Plan called Right Care, Right Time, helping to ensure that residents receive the right care at the right time in the right place.

Right Care, Right Time addresses overuse of the 9-1-1 System which creates the domino effect of impacting Emergency Room overcrowding and the domino effect of having ambulances waiting to transfer patient care to Emergency Room staff. The service also frees up ambulances and fire crews for situations that require their urgent attention.

“Public safety agencies have done a fantastic job teaching the public to call 9-1-1 when there is an emergency. What we have not done a very good job of is teaching everyone what is a true emergency. We are now able to use evidence-based protocols to safely determine the appropriate level of care,” said Art Andres, CONFIRE Director.

“Not every 9-1-1 call should have fire department paramedics on a fire engine and an ambulance going with lights/sirens. ECNS allows trained nurses to recommend the Right Care, Right Now. Once a 9-1-1 call is determined to be lower acuity, nurses spend time with the caller to determine the appropriate level of care and facilitate the location to receive care based on a directory of resources.”